Direct comparison of iPhone and hard-key QWERTY phone owners indicates higher text entry error rate for iPhones - User Centric, Inc.

User Centric, Inc., a Chicago-based usability consultancy, finished a third and final study examining the user experience Apple’s iPhone.  Previously, User Centric found that overall design and usability of the iPhone was good, but the iPhone’s touch keyboard was a weak point for many users. The current study examines specific interactions with the iPhone touch keyboard and compares the texting experiences of iPhone owners and non-owners across devices.